Most importantly, people make choices about who to work for and whether to stay based on judgements about the quality of the working environments provided by their prospective or existing employer. The quality of work life refers to all the organizational inputs that aim at the. Article information, pdf download for perceptual factors in quality of work. Quality and worklife are necessary in the world and share a greater value to the institution. It also aims at understanding a wide range of welfare activities to be undertaken in order to. This report considers the quality of work as the extent to which a set of job. The aim of this study was to analyze the qwl among employees of private limited companies in.
The quality movement in health care has recognized better quality of work life qwl of employees as an important rubric for a health care organizations performance. A study of employees in shanghai examined the level of quality of work life provided to employees working in eight organizations in shanghai. Lau et al,2001 described qwl as the favourable working environment that supports and promotes satisfaction by providing employees with. Americans still struggle with worklife balance us news. Quality is no more a specialized word but has become a necessary and greatest asset to any organization. The frustration, boredom and anger common to employees can be costly to both individuals and organisations. Pdf quality of work life of employees in private companies with. Involvement of employees in the organizational decision making helps in promoting concerned towards the organization and there by helps to improve the employees quality of work life. Saraji and dargahi 2006 stated qwl for health care employees as a comprehensive, departmentwide programme designed to improve employee satisfaction. Data was collected with the help of questionnaires from 319 employees and analyzed with the application of multiple regression. Feb 21, 2012 there is a competition going on between companies to attract and retain quality human resource in order to be ahead of its competitors in a particular industry.
A study on quality of work life among employees in cairo. It also aims at understanding a wide range of welfare activities to be undertaken in order to improve quality of worklife qwl in an organization. A large number of publications by various authors reflect the interest in this grey area. Training involves beneficial development in such organizational objects for most advantageous augmentation of quality of work life of the employees. Companies interested in enhancing employees quality of work life generally try to instill in employees the feelings of security, equity, pride, internal democracy, ownership. Dissatisfaction with working life affects the workers some time or another, regardless of position or status.
Economic, family and health related aspects to which employees are exposed as member of larger significantsociety are significant. Maintaining the quality of such human inputs rises from maintaining the quality of work life perfectly. Definition frequently argues that a high quality of work life exists when. In this regard, quality of work life has become an area of interest as a fundamental issue that fosters. According robins 1990 qwl is a process by which an organization responds to employee needs by developing. The sample consists of 109 employees of a technical institution. However, it is a complex problem due to the difficulty to identify the responsible factors for the workers quality of life in the workplace walton, 1973. Quality of worklife questionnaire doc download citehr. Perceptual factors in quality of work life of indian employees p. Quality of work life is a concept of behavioral scientist, and the term was first introduced by davis in 1972 mathur, 1989. Empirical evidence from dhaka export processing zone. This survey is intended for use as a preliminary assessment of an organizations quality of worklife, as perceived by its employees. Quality of work life qwl is a relatively new concept which is defined as the overall quality of an individuals working life.
Sme employees perceive fairness in the three counterfactual questions, then their perceptions of the quality of work life in their company and eventuallytheir tenure intentionsshould be expected to be influenced accordingly. Chapter 1 introduction to quality of work life this chapter serves as an introduction and provides the necessary theoretical framework for developing proper perspectives of the subject. In the global competitive era quality of work life of employees is important to attract and retain skilled and talented employees. Impact of the quality of worklife on organizational.
The quality of work life or job quality is constituted by the set of work features which. A study on quality of work life among employees open access. Your feedback about the experience you had with a counselor in our program is important. If there is room for improvement, we want to know that too. Health care employees are the front lines of the health care delivery system. Quality of work life qwl is defined as the extent to which an. Lau et al,2001 described qwl as the favourable working environment that supports and promotes satisfaction by providing employees with rewards, job security, and career growth opportunities. Quality of working life survey tools the stress site. At this backdrop, quality of work life qwl has emerged as one of the most important aspect of job that ensures long term association of the employees with the organization. Co questionnaire to evaluate the effectiveness of training thread 2368 archive. In this connection the employees opinion regarding their involvement by the management in the decision making.
Quality of work life qwl is a relatively new concept which is. A comprehensive evaluation, leading to a developmental plan, requires further investigation by qualified experts who can advise. Quality of work life and organizational performance sage journals. Quality of work life a multifaceted concept it means having a workenvironment where an employees activities become more important by implementing procedures or policies that make the work less routine and more rewarding for the employee there exists a relationship between q. Quality of work life and organizational performance. It is believed that they have a positive correlation but at times they are questioned because many factors affect their correlativity. Robbins defined qwl as a process by which an organization responds to employee.
In this study, there are 359 employees working for this firm where 217 people are the employees of pt. Final quality of work life as predictor of employees citeseerx. A high quality of work life qwl is essential for organizations to continue to attract and retain employees. How quality of work life affect organizational performance. Quality of worklife and job satisfaction of a group of university employees. Tums hospitals employees responding to this survey have a poor quality of work life. Qwl and organisational commitment are two issues that are given. Some say that mills 1978 may have first coined the term quality of work life and he suggested that qwl had moved into the permanent vocabulary of both unions and management.
Pdf quality of work life is a critical concept with having lots of importance in employees life. According to the service profit chain, internal service quality serves the foundation of the model and it ignites a chain effect leading to an. A perfect quality of work life would help the organization. Quality of work life is a critical concept with having lots of importance in employees life. Quality of employees worklife with special reference. Quality of work life is a reflection of the way of thinking about people, work and organization involving a concern for employees wellbeing and organizational. As observed by ahmad 2015 quality of worklife qwl of. The present study examines perceptions of the quality of work life. Pose of the present study, the questionnaire was contex. Quality of work life is a progression in which the organization identifies their dependability for superiority of organizational performance too employees skills. Quality of work life is a process in an organization which enables its members at all. Several such needs were identified to bring the job close to the person as, skill variety, task identity, task significance, autonomy and feedback.
According to the service profit chain, internal service quality serves the foundation of the model and it ignites a chain effect leading to an organizations growth and profitability in the end. However, studies on the qwl of private health care units employees are limited. Half of the questions in the quality of worklife module were taken directly from the 1977 quality of employment survey, allowing comparisons of worker responses over a 25year period. Seyed mohammad mirkamali and fatemeh narenji thani. Quality of work life is a reflection of the way of thinking about people, work and organization involving a.
Quality of work life is the degree to which individuals are able to satisfy their important personal needs while employed by the firm. Quality of work life qwl has become one of the important issues in manufacturing enterprises like epz and those outside of epz. Quality of employees worklife with special reference to air. Project report on quality of work life pdf this project report may help you. Quality of work life is vital resource that enhances the organizational performance. Quality of work life is a dynamic mu lti dimensional construct that includes quality of worklife is. According to walton 1973, regardless of their occupation, most of employees are affected by dissatisfaction with life at work. Procedia social and behavioral sciences 112 2014 24 a 34 18770428 20 the authors. Qwl, quality of work life, employees, organizations, quality circles. Singhal 1983, emphasized on the job quality of life where it is pointed out that quality of working life quality of work life will be meaningful if the people working in organization live a happy life in society. Organizations, employees introduction quality of worklife qwl can be equated with a set of objectives, organizational conditions, practices and also with employees perceptions that they are safe, satisfied and able to grow and develop as human beings. Quality of worklife and role and efficiency free download as powerpoint presentation.
The effect of quality of work life qwl programs on quality. Quality of worklife abstract the project aims to study the concept quality of worklife and the role it plays in enhancing the productivity and performance in an organization. Training involves beneficial development in such organizational objects for most advantageous augmentation of quality of worklife of the employees. Qwl is a comprehensive program designated to improve employee satisfaction.
The model attributes a service organizations financial and market performance to its relationships with its customers and employees. Pdf study of quality of work life qwl researchgate. Work life balance of employees a study on selected public and private sector undertakings synopsis of the thesis submitted for the award of the degree of doctor of philosophy in the faculty of commerce and management studies andhra university, visakhapatnam by mrs. This study aims to examine the leadership and quality of worklife on organizational citizenship behavior mediated by job satisfaction at pt. They argued that the objective of quality work life was to improve the standard of living of employees, to increase productivity, to create a positive attitude in the minds of employees and increase effectiveness of the organization. Legislation enacted in early 20th century to protect employees from risks inherent in job and to eliminate hazardous working conditions, followed by the unionization movement in the 1930s and 1940s were the initial steps. Quality of worklife is a progression in which the organization identifies their dependability for superiority of organizational performance too employees skills. Chan and thomas 2007 in the research entitled, quality of work life. Unions wanted workers to have a quality of work life, however, i dont believe they understood what quality of work life really meant. Pdf a high quality of work life qwl is essential for organizations to continue to.
Improving the work quality of employees and retaining them in the organisation has always been a herculean task for the managers. Qwl quality of work life abstract the project aims to study. A high quality of work life qwl is essential for all organizations to continue to attract and retain. In this study we have surveyed 70 employees of a leading pharmaceutical. They suggested that such needs have to be addressed if employees are. Quality of worklife and role and efficiency employment. Employees tend not to use generous benefits some workers are too afraid to use their sick days, family leave time or vacation benefits. Quality of work life has become the watchword in todays industrial scene, because when there is proper quality of work life for the employees it will lead to the satisfaction of the employees, and hence the scope of the study was to analyze quality of work life and employee satisfaction in max new york life insurance company, secunderabad. It is very significant in the context of commitment to work, motivation and job performance. Feldman 1993 defined quality work life is the quality of relationship between employees and the total working environment. They suggested that such needs have to be addressed if employees are to experience high quality of working life.
Pdf influence of quality of work life on organizational. Press in 1979, quality of work life qwl was a very popular symbol for american unionism. Therefore, organizations are required to adopt a strategy to improve the employees quality of work life qwl to satisfy both the organizational objectives and employee needs, the service sectors are more challenging when compared to the other sectors in maintaining relations and job satisfaction of the employees. Project report on quality of worklife pdf this project report may help you. This case describes the beginning of a quality of work life project in which. The sampling technique used by researchers is proportional random sampling. The quality of work life or job quality is constituted. The goal of worklife hawaii is to provide each of our clients with the highest quality employee assistance services possible. There is a competition going on between companies to attract and retain quality human resource in order to be ahead of its competitors in a particular industry. The primary goals of the quality of worklife module are to measure how work life and the work experience have changed since the earlier quality of employment.
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